Refunds/Returns & Exchanges
We are here to help
Our policy lasts 7 days. If 7 days have gone by since delivery, unfortunately we can’t offer you a refund or exchange. Please send all inquiries to firstname.lastname@example.org, please allow 24 hours for our team to be in touch.
Change of Mind
We cannot refund or exchange goods for change of mind or errors you made in your order.
Damaged in transit
If an item arrives and the packaging or the item itself is clearly and significantly damaged, you should take photos or video showing the damage, refuse to accept the delivery and contact us immediately at email@example.com We'll share your feedback with our delivery partners and suppliers to ensure our service and the quality of packaging is improved.
If you notice that an item is damaged after it has been delivered to you, please take photos or video clearly showing the damage and contact us as soon as possible, ideally within 1 business days of receiving your delivery.
The type of remedy we offer will depend upon the circumstances. We will work collaboratively with you to find an outcome that you're happy with. For example we may arrange to:
Replace the product (subject to availability)
Arrange for the product to be returned to us or our supplier
Offer a partial or full store credit voucher or refund
If we require you to return the product to us due to damage during transit, we will pay the cost of the return.
Suggest a self repair (with an offer of compensation to you)
Arrange a repair by a local tradesperson in your area (with an offer of compensation to you)
To be eligible for a return, your item must be unused un-assembled and in the same condition that you received it. It must also be in the original packaging.
Gift Cards are exempt from being returned.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless damaged during shipping.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com to organise your return. Please note if their is no replacement available you will receive a credit or refund.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, please email firstname.lastname@example.org for return instructions.
You will be responsible for paying for your own shipping costs for returning your item. unless the item is damaged. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you have a shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.